Support and setup

Get started

1. Open SiMemo from Apps in Shopify admin. Your Shopify login is your app login.
2. Review and accept the Merchant Terms and Data Processing Addendum, and acknowledge the Privacy Policy. Customer subscriptions, notifications and sales reporting remain paused until acceptance. Plan selection and privacy requests remain available.
3. Open Plan and select a plan through Shopify. Return to SiMemo to check that the chosen plan is shown.
4. From Overview, open the theme editor using Add widget to theme. Add the SiMemo block to the product template and save. Repeat for other product templates where you want the widget.
5. Use an active product published to the Online Store with inventory tracking and zero sellable stock. Select the exact variant you want to test.
6. Submit a test email through the storefront widget and confirm the request appears in Overview.
7. Restock that variant at a location supplying online orders. Availability is checked before a notification is prepared. Notifications are queued, so delivery is not immediate.

Customize your emails

On Grow and higher plans, open Email template to choose a logo from Shopify Files and edit your colors, text and button style. The preview updates as you edit. Save your changes before sending a test.

Choose a product to send the saved template to the store contact email shown in the app. Each saved version and selected variant can be sent once. Product names, prices and images are added automatically.

When several requested products are available, SiMemo can group them in one email to that shopper. Availability can change before the shopper checks out.

Choose a sender

The included SiMemo sender does not need any DNS changes. On Grow and higher plans, you can enter your own domain in Sender. Add the exact DNS records displayed for that domain, then use Verify to check them.

DNS providers may add the domain name automatically to record names. Compare the resulting full name with the app instructions. DNS propagation can take time. A custom sender becomes available after the required checks pass.

Manage requests and plans

Remove a waiting request in Overview to stop a future notification for that request. An email already accepted by the delivery service cannot be recalled.

Use Plan to change your subscription through Shopify. Saved template settings are retained after a downgrade, while paid features follow your current plan. SiMemo branding can be removed on paid plans. Template editing and a custom sender require Grow or higher.

Troubleshooting

If the widget is missing, check the published theme, product template, chosen variant, inventory tracking and online stock. A visible Sold out button alone is not a reliable inventory check.

If an email has not arrived, check the request status, available stock for the exact variant, remaining plan allowance, sender verification and the recipient's spam folder. Repeated submissions for the same waiting request do not create duplicate notifications.

For help or a privacy request, contact info@simetrys.com with your Shopify store address and a short description. Do not send passwords, API keys or customer lists.